Consumer Reports (CR) is an American nonprofit consumer organisation dedicated to unbiased product testing, investigative journalism, consumer-oriented research, public education, and consumer advocacy.
Consumer Reports : How the Brands Stack up
July 2020 Consumer Reports publication compares Speed Queen and its competitors.
How the Brands Stack Up
The ultimate home upgrade is to buy an appliance that won’t need repairs.
No matter how well you maintain your appliances, there will come a day when they need to be replaced. You can get the most use from your appliance by buying models that will last.
A good place to start is with the chart below, our second annual Appliance Brand Reliability Rankings. It shows how reliable one brand is relative to another across multiple appliances. The results are based on data CR collected from our member surveys on more than 592,000 kitchen and laundry appliances purchased between 2009 and 2019..
To calculate predicted reliability, we ask members how many times their appliances broke or stopped working as well as they should. We use that data to estimate how a given brand’s new models will hold up over the first five years of use..
The chart below includes only brands for which we have reliability ratings in at least two categories of major appliances. A brand that earns relatively high marks for its French-door refrigerators, for example, will get a bump in its score because French-door models are less reliable than other refrigerator types. Without this statistical adjustment, a brand makes only top-freezer refrigerators – the most reliable type – would have an unfair advantage over brands that make multiple types.
The predicted reliability rating for the appliance categories from each brand are an average of the ratings for all types of that brand’s appliances (for example, front-loaders, top-loaders, etc., for washing machines).
There are a few brands that are new to our reliability rankings, which may account for some of the changes in ranking order.
Café and Monogram debut this year, as they are now separate brands from GE, their parent company. The same is true of Signature, which is ownes by LG. Roper and Crosley are brands owned by enough CR members to include this year.