technicians-technical-support

Washing machine repairs and after sales service

We are the ONLY certified agents authorised for Speed Queen® tumble dryer and washing machine repairs and spare parts in South Africa.

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We have been selling and servicing laundry equipment for over 30 years and are the only official agent for Speed Queen ® appliances in Southern Africa.

In the last 10 years, we have repaired and serviced more than 20,000 domestic model machines. Over 17,000 of these are at households.

Get support! Get in touch.

Professional washing machine repairs, service and support from certified technicians in all areas of South Africa

  • State of the art technology links our call centres nationally
  • Trained service controllers utilise uniquely developed software to log, manage and record the repairs history of your equipment
  • Comprehensive spares stockholdings are held in all major centres so that you do not have to wait for spares to be imported or couriered from one branch to another
  • Factory trained technicians employed by Lead and working ONLY on Lead brands
  • Direct technical support from Lead technicians in Johannesburg, Durban, Cape Town, Bloemfontein, Nelspruit, Port Elizabeth, East London, George, Windhoek and throughout Southern Africa

Service Testimonials

After Sales Service comes before Sales. It is something we don’t pay lip service to. It is an ingrained, clearly understood and unquestioned business practice for us. It is the area of our business that commands by far the most attention and investment and our policy is clear that a good technical presence precedes any sales effort. Every one of our current 8 branches around South Africa started first with a competent technical presence in that area.

You are our Why

We have a simple business philosophy: We expect our customers to hold us to the highest international standards. Everything we do, every day and in every interaction we have with every customer (no matter how big or small), is designed to exceed those expectations.

We know we have great quality products and we try hard to make sure we support them with unequalled levels of after sales, service and repairs. Its why we have 8 branches and 3 technical offices in major cities across Southern Africa – so that our support network is close to our customers. It’s why we train and directly employ all technical people and do not outsource repair work, it’s why we operate our own call centres, and it’s why we invest heavily in locally held spares stockholdings and in the latest CRM software – all designed to make sure our customers remain at the forefront of everything we do.

commercial-steam-iron-equipment

You are our Why

We have a simple business philosophy: We expect our customers to hold us to the highest international standards. Everything we do, every day and in every interaction we have with every customer (no matter how big or small), is designed to exceed those expectations.

We know we have great quality products and we try hard to make sure we support them with unequalled levels of after sales, service and repairs. Its why we have 8 branches and 3 technical offices in major cities across Southern Africa – so that our support network is close to our customers. It’s why we train and directly employ all technical people and do not outsource repairs work, it’s why we operate our own call centres, and it’s why we invest heavily in locally held spares stockholdings and in the latest CRM software – all designed to make sure our customers remain at the forefront of everything we do.

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LEAD is the market leader in the supply of commercial laundry equipment to the Southern African market and employs a technical workforce which covers the sub continent.

Our background is in professional laundry and catering equipment where faulty equipment and downtime can be the difference between commercial viability and failure. Our home appliance customers benefit from the people, skills, systems and procedures honed in this unforgiving commercial environment.

We respect your home environment and the appliance that has taken care of you and your family

Do you have questions about the performance or operation of your Speed Queen washing machine or tumble dryer? For technical assistance, maintenance issues and washing machine repairs, please contact us.

washing machine repairs

We respect your home environment and the appliance that has taken care of you and your family

Do you have questions about the performance or operation of your Speed Queen washing machine or tumble dryer? For technical assistance, maintenance issues and washing machine repairs, please contact us.

Washing machine repairs and spare parts

Genuine Parts. The strongest link in your business.

Nothing beats the original. Here’s why you should only buy GENUINE PARTS.

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Please be aware: Use only official Speed Queen washing machine repairs technicians.

We don’t like receiving messages like this one and we receive them all too often from customers who sometimes believe they are dealing with us.

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